Cancellation & Refunds

For any new reservation, you can cancel 14 days prior to the arrival date and receive 80%* of the booking value.

If you cancel between 7-14 days prior to the check-in, 50% of the booking value will be refunded, and no refund will be issued if you cancel within 48 hours of your reservation.

*Please note:

• Cancellation fee worth 20% of the booking value shall be levied for all refunds processed by Jay Shanti Palace Hotel. This is primarily applicable to cover platform charges, convenience fee and processing charges.
• Standard cancellation policy will not be applicable for peak dates.

• In case of any changes made to a reservation wherein the updated booking value exceeds the original amount, the difference must be borne by the guest. 
• The validation period of a Future Credit Note will be specified on it and cannot be extended. If a booking is made using credit, the check-in date must be within the validity period. 
• In most cases, a Future Credit Note expires six months from its date of issue, unless explicitly stated otherwise at the time of issue. 
• A Future Credit Note cannot be combined with another credit note. 
• All credit does not have to necessarily be used at once, and can be partially distributed between bookings. 
• Credit can be transferred by dropping an email on jsphoteldewas@gmail.com
• If a booking has been made using credit and subsequently cancelled, standard cancellation policy will apply.
• All Future Credit Note issued under regular/ special COVID-19 policy can be used to book any Jay Shanti Palace Hotel property.

By Guest:

• A rescheduling request can be raised up to 14 days prior to the check-in date. 
• Any difference in price will have to be borne by the guest. 
• A rescheduling request cannot be raised for peak dates.

By Jay Shanti Palace Hotel

Jay Shanti Palace Hotel reserves the right to cancel a booking. In such a case, guests are eligible for any one of the following options:

• Jay Shanti Palace Hotel will book an alternative comparable home. 
• Jay Shanti Palace Hotel shall offer a Future Credit Note (valid for 6 months from date of issuance) for the entire booking value.
• A full refund for the total amount paid.

• Standard check-in time is 2 PM and check-out time is 11 AM.
• GST is applicable on cancellation fee. 
• All refunds issued exempt accommodation fee and cleaning fee. 
• In case of early check-ins and extended departures, an additional fee may be charged depending on Jay Shanti Palace Hotel discretion and availability of the home. 
• Bookings made via third-party sites, such as Airbnb or GoMMT, may be subject to the respective channel’s cancellation terms. Please check the Cancellation Policy of the site where the booking was originally made.